- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
The Anne Kiel Jewelry Store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- Will you notify me when you come out with a new design or restock a current design?
- Who does your shipping?
- Products are shipped via USPS.
- What about returns and exchanges?
- If your order arrives damaged or you receive something different than what you ordered, contact us so we can arrange an exchange. If you have any other questions relating to exchanges, please contact info@annekiel.com within 10 days of receiving your order.
- How do I care for sterling silver jewelry?
- "Store your sterling silver jewelry in tarnish prevention cloths or bags. The treated cloth slows down the tarnishing process and keeps the jewelry from rubbing against harder jewelry that can scratch it. Try to to keep your sterling silver jewelry in a cool, dry place. Sterling silver jewelry that is worn continually often develops a lovely patina, a kind of glow combined with darkened areas. If you like the look, leave it alone. If you prefer a bright and shiny look for your sterling silver, use polish to restore the jewelry to its original appearance." (about.com)
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